Shipping, Returns & Refunds

📦 Shipping Policy

Processing & Delivery

Order Processing: 1–3 business days
Shipping Time: 7–15 business days after processing
Shipping Costs: Calculated at checkout based on your location

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Important Notes

We are not responsible for delays caused by customs, carrier issues, incorrect shipping addresses, or other unforeseen circumstances. Please ensure your shipping address is accurate at checkout.

If your package is lost or damaged during transit, please contact us immediately at marianna.tsapali718@gmail.com. Damaged orders must be reported within 30 days of receipt for replacement or refund.

↩️ Returns Policy

30-Day Return Window

We accept returns within 30 days of receipt. To initiate a return, please contact us at marianna.tsapali718@gmail.com before sending anything back.

Important: Items sent back without prior contact will not be accepted.

Damaged or Defective Items

If you receive a damaged or defective item, we'll provide a free replacement or full refund. Please report any issues within 30 days of receipt with photos of the damage.

EU Customer Rights

Customers in the European Union have a 14-day cooling-off period to cancel or return items for any reason. Items must be unused, in original condition with original packaging, and accompanied by proof of purchase.

Exchanges

Exchanges are evaluated on a case-by-case basis depending on product availability and order status. Please contact us to discuss exchange options.

Return Shipping

Return shipping costs may apply unless the item is damaged or defective. We'll provide detailed return instructions once your return is approved.

💳 Refunds Policy

Refund Processing

Once your return is approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.